What do we do?
ATG connects thousands of auction houses, listing millions of items worth over $15 billion annually (and growing!), to buyers in over 170 countries around the world. These buyers generate over 100 million bids a year for our sellers, helping them achieve maximum value for the goods they sell. We help auctioneers sell everything from medieval swords to combine harvesters, paintings, and decorative art through to classic cars, furniture, and Caterpillar forklifts. We do this through 8 marketplaces that leverage our online auction technologies. We make auctioneers more efficient, we make small companies big by bringing them access to millions of bidders they could never find on their own, and we bring them technology they could never afford alone. We bring bidders choice of unique and specialized items, convenience, and trust. We do it all in a shared success model that accelerates growth of the circular economy and sustainable buying. With ATG, our buyers and sellers win but so too does the planet! We have ethical ambition and it’s something our employees value and is a key part of who we are….as well as being a high growth marketplace company with excellent competitive positioning!
What will you do?
As a Client Success Manager, you will responsible for retaining current clients and revenue. You will be the face of ATG and a trusted advisor to our clients. You will serve as each client's business consultant, collaborating on strategic initiatives and sharing best practices. As the primary point of contact for your clients, you will independently manage escalations that may impact the client's relationship with ATG. In addition to being a business consultant and escalation point of contact, you will develop relationships with stakeholders within your clients' organization and work together to implement strategies that lead to increased platform utilization, drive revenue growth, and transform their business.