THE ROLE
Reporting to the Global Head of Creative Services and the Global Head of Creative Operations, the Creative Operations Manager – Americas is responsible for overseeing day-to-day project traffic, team scheduling, and creative workflow for the New York studio.
This role ensures efficient resource allocation, clear prioritisation, and consistent delivery across a high-volume, fast-paced creative environment. In close partnership with the Head of Creative Operations, Americas, the role also contributes to strategic resource planning and operational reporting across the region.
The ideal candidate is highly organised, solutions-oriented, and comfortable stepping into an active workflow with minimal ramp-up.
RESPONSIBILITIES
Creative Operations & Workflow
- Oversee end-to-end project workflow across multiple touchpoints, including business development, brand initiatives, exhibitions, and marketing campaigns
- Lead resource allocation and team assignments, balancing workload in line with sales calendars and project priorities
- Maintain and evolve trafficking processes to ensure efficient studio workflow and on-time delivery
- Partner with Global Head of Creative Operations on project allocation and rollout of new processes and tools
- Monitor project health and flag risks or resourcing gaps proactively
Team & Stakeholder Management
- Manage the day-to-day operations of the New York Creative Studio, supporting team performance and delivery
- Facilitate weekly resourcing and progress meetings to resolve scheduling conflicts and maintain global alignment
- Manage internal stakeholder expectations around timelines, capacity, and deliverables
- Act as key liaison between Creative, Marketing, Business Development, and Production teams
- Support onboarding of freelancers and short-term resources as required
Budget & Resource Planning
- Oversee NY studio freelance spend and resource forecasting
- Manage supplier relationships where relevant, particularly around catalogue production and quality control
- Provide monthly and annual reporting to track utilisation, capacity, and forecast global resource needs
- Identify opportunities for process improvement and operational efficiencies
Operational Excellence
- Support marketing and business teams with workflow improvements and operational guidance
- Ensure strong file management, version control, and workflow discipline across the studio
- Maintain visibility across peak sales moments and proactively plan resourcing accordingly
IDEAL EXPERIENCE & COMPETENCIES
- Significant experience in creative operations, studio management, or project/traffic management within a fast-paced creative environment
- Proven ability to manage multiple complex workstreams simultaneously
- Strong leadership, communication, and stakeholder management skills
- Highly organised with exceptional attention to detail
- Calm and solutions-oriented under pressure and tight timelines
- Experience working with creative, marketing, and production teams in a luxury, cultural, or agency environment preferred
In-depth knowledge of print and digital production workflows
- Proficiency in Adobe Creative Suite, Microsoft Office, and project management platforms (Adobe Workfront preferred)
- Experience managing freelance resources and external vendors
The proposed base salary for this position ranges from $70,000 prorated to the length of employment. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.
