ROLE
To provide exceptional post sale client service for the Sotheby’s New York Wine department from the auction to payment and shipping or collection on behalf of all internal and external clients.
RESPONSIBILITIES
Client Service
- Deliver exceptional client service experience at all times
- Being the key contact for internal clients for a portfolio of sales:
- Handling the issuing of key post-sale related client output, e.g. invoices, shipping quotes, statements etc.
- Work within the department and client managers in respect of property release, Anti-Money Laundering (AML) regulations and debt collection
- Proactively “closing” a sale financially and logistically: collecting and managing all outstanding client debt – auction purchases, unsold lot charges, interest, shipping, storage, and resolving all inventory issues (including unsold pieces and sale inventory)
- Execute the billing of the auction within Sotheby’s system and provide all accurate and timely client output
- Manage collection of buyer payments as well as the processing of incoming payments
- Support payment runs, consignor settlements, urgent payments and checking of non‐payments
Functional
- Attend pre and post-sale meetings with expert departments, providing direction on post-sale activity for buyers and sellers
- Systematic billing of the auction, managing the generation of sale output and performing hammer reconciliations to ensure an auction’s completeness for every participating client
- Handling post auction, private and cancelled sales, and house property
- Contribute to Management Reporting in respect of debtors and provisions
- Staying current with AML and other company policies/procedures
- Delivery & Shipping
- Manage release/shipping process for wine with the support of Post Sales Coordinator.
- Creating shipping quotes based on client’s needs and location (domestic or abroad).
IDEAL EXPERIENCE & COMPETENCIES
- Bachelor’s Degree preferred
- 3-5 years of related work experience preferred
- Exemplary interpersonal and communication skills, team oriented, proactive problem solver, attentive to detail
- Excellent organizational skills and ability to interact with a broad variety of clients, internal and external
- Proficiency with Excel, prior knowledge of SAP a plus
The proposed base salary for this position ranges from $50,000-$55,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.
